--- title: "AI Receptionist for Specialty Practices | Callinzo" description: "Callinzo handles inbound patient calls and outbound follow-ups, books visits, and routes urgent concerns. AI receptionist plans from $50 per provider/month." url: https://callinzo.com language: en-US updated: 2026-10-01 --- Your practice, in good hands. # AI receptionist for specialty practices. Callinzo handles incoming patient calls and outbound follow-ups, books visits, and routes urgent concerns to your team. During office hours and after close. Inbound calls Outbound calls [Book a demo](https://callinzo.com/contact) Explore call examples Your number. Your workflows. Your team in control.Incoming call We’re here.Outgoing call Following up.CallinzoYour AI phone assistant Visit bookedA time that works. Visit confirmedOne less call to make. Your team, connected. [Patients](https://callinzo.com/for-patients) [Clinics](https://callinzo.com/for-clinics) [Doctors](https://callinzo.com/for-doctors) [Hospitals](https://callinzo.com/for-hospitals) [Radiology](https://callinzo.com/for-radiology) [Pathology](https://callinzo.com/for-pathology) ## More care. Less phone work. A call becomes an appointment. ### Give incoming calls a next step. Help patients book visits and get answers about office hours, services, and accepted insurance while your front desk is busy. A reminder becomes a confirmation. ### Take follow-ups off the to-do list. Confirm upcoming visits, return requested calls, and offer earlier appointments to patients on your waitlist. A concern reaches the right person. ### Keep people at the heart of care. Bring in your staff when a patient needs a person. Route after-hours concerns through your approved on-call pathway. ## How Callinzo handles patient calls. A patient calling in. An appointment to confirm. See how Callinzo moves the conversation forward.Inbound callsOutbound callsBook or move a visit Handle an after-hours concern Get a person involved Incoming call ### When your patient calls. Answer the question, book the visit, or bring the right person into the conversation.An appointment change Cedar Clinic Patient Can I move my follow-up to Friday morning?Callinzo AI assistant There’s an opening at 10:30 with your provider. Would that work?Patient Yes, that’s perfect. Thank you!Appointment rescheduled The approved slot is booked on the practice’s configured schedule. Today, booking uses the Callinzo dashboard schedule. Direct EHR booking is on the roadmap. Keep your number. Cover overflow, after hours, or your main line. We validate phone setup, data access, and practice approvals before live calls. ## A medical answering service. With more than a message to offer. Scheduling, approved answers, after-hours escalation, and outbound follow-ups—connected to the work your team does every day. ### Scheduling that follows your rules Book, move, or cancel visits using your providers, appointment types, and available slots. ### Purposeful outbound calls Reach eligible patients for confirmations, requested callbacks, and waitlist openings. ### Support after the office closes Handle routine requests and send urgent concerns to your on-call team, with backup routing. ### A smooth handoff to staff Transfer to an available team member or create a callback task with the reason for the call. ### Answers and requests, handled Answer routine questions from your approved library. Route refill and records requests to staff for review. ### A clear record of the next step Review call summaries, outcomes, and follow-up tasks in one dashboard. See what needs your team’s attention. ## How Callinzo compares. Practices usually weigh three alternatives. Here is what each does with a call, and what Callinzo does instead. ### A medical answering service They Takes a message and relays it to your team. Callinzo Books the visit, screens with your clinicians' questions, and pages the on-call with the answers. [Callinzo vs an answering service](https://callinzo.com/compare/medical-answering-service) ### A booking-only AI assistant They Books appointments, often priced per booking. Callinzo Also handles the calls that are not bookings: results, refills, post-op worries and the after-hours page. [Callinzo vs Zocdoc Zo](https://callinzo.com/compare/zocdoc-zo) ### An AI suite with a scribe They Bundles a scribe, coding and a phone agent. Callinzo Does only the phone, completely, beside the scribe and billing you already use. [Callinzo vs DeepCura](https://callinzo.com/compare/deepcura) [See all 13 comparisons](https://callinzo.com/compare) ## Your EHR, your data, your agreement. - ### Connects to your EHR Epic, athenahealth, eClinicalWorks, ModMed, AdvancedMD and others over FHIR R4. Set up and tested at onboarding; until then it books on the Callinzo schedule. [EHR integrations](https://callinzo.com/integrations) - ### A BAA for every practice Signed at onboarding. Call audio and records stay with vendors covered by agreement. [Security and HIPAA](https://callinzo.com/security) - ### US data stays in the US Records for US practices are stored and processed in US cloud regions. Every transcript read is logged. [Where data lives](https://callinzo.com/security) - ### Tested call by call Test calls run against every release; we publish the pass rates by call type and specialty. [Read the results](https://callinzo.com/blog/self-play-results-september-2026) A little more room for the human side of care. ## Support your staff. Keep your standards. Let Callinzo take on routine calls while your people handle the conversations that need their care and experience. - Approved by your practiceAnswers, screening questions, and escalation paths are reviewed before launch. - Clear boundaries on every callIdentity checks protect visit details. Clinical concerns go to your team. - Visibility after the conversationCall summaries and follow-up tasks help your staff pick up where the call left off. [Explore privacy and safeguards](https://callinzo.com/security) ## Built around your specialty. Start with one of 17 specialty packs, then make the visit types, questions, and routing your own. [Orthopedics](https://callinzo.com/solutions/orthopedics) [Neurosurgery](https://callinzo.com/solutions/neurosurgery) [Pain management](https://callinzo.com/solutions/pain-management) [Gastroenterology](https://callinzo.com/solutions/gastroenterology) [OB/GYN](https://callinzo.com/solutions/obstetrics-and-gynecology) [Cardiology](https://callinzo.com/solutions/cardiology) [Dentistry](https://callinzo.com/solutions/dentistry) [Dermatology](https://callinzo.com/solutions/dermatology) [Find your specialty](https://callinzo.com/specialties) ## Start with the coverage you need. No setup fee. No annual contract. A monthly provider fee, plus the minutes you use. [Estimate your monthly cost](https://callinzo.com/pricing#estimate) ### Nights & weekends Support when your office is closed.$50per provider / month [Discuss after-hours coverage](https://callinzo.com/contact?plan=after-hours) ### Full coverage During office hours and after hours.$100per provider / month [Discuss full coverage](https://callinzo.com/contact?plan=full) Both plans: + $0.20 per handled minute. Outbound usage starts when the patient answers. Confirm workflow scope during onboarding. Example: a practice with 3 providers on full coverage that handles 1,200 minutes a month pays 3 × $100 + 1,200 × $0.20 = $540 a month. ## How an incoming call becomes a next step. Each conversation follows your practice’s approved information, scheduling rules, and escalation pathways. [See the complete call workflow](https://callinzo.com/how-it-works) - ### Welcome the caller Callinzo introduces itself as your practice’s AI assistant and asks how it can help. - ### Understand the request Check identity before visit details, answer from approved information, and use clinician-approved screening when needed. - ### Book, route, or bring in your team Schedule the visit, create a staff task, or page the on-call clinician. Record the outcome for your team. ## AI receptionist questions, answered. [Explore all questions](https://callinzo.com/questions) What is an AI receptionist for a medical practice? An AI receptionist is a phone assistant that handles routine patient calls using a practice’s approved information and workflows. Callinzo answers questions, books or changes visits, creates staff tasks, and routes urgent concerns to the on-call team. It also makes approved outbound calls for confirmations, requested callbacks, and waitlist offers. [What an AI medical receptionist does](https://callinzo.com/solutions/ai-receptionist) Can Callinzo answer calls and make outbound calls? Yes. Your practice chooses which inbound and outbound workflows to activate. Before outbound calls, Callinzo checks contact permission, opt-outs, local calling hours, and attempt limits. Identity is verified before visit details are shared. Your staff can pause outbound campaigns.See inbound and outbound examples How much does Callinzo cost? Nights-and-weekends coverage costs $50 per provider per month. Full coverage costs $100 per provider per month. Both plans add $0.20 per handled minute, with no setup fee or annual contract. Outbound usage starts when the patient answers. Your final cost depends on provider count, coverage, and handled minutes. [Calculate your monthly cost](https://callinzo.com/pricing#estimate) Can we keep our current phone number? Yes. Patients can keep calling the number they know. During onboarding, we confirm your phone provider, forwarding options, and routing. You can start with overflow or after-hours coverage and expand once your team is ready. [Review the phone setup checklist](https://callinzo.com/how-it-works#before-you-forward) Does Callinzo book directly into our EHR? Current bookings use the Callinzo dashboard schedule. Direct EHR booking and two-way scheduling are planned. We confirm your scheduling setup and how your team will work with its existing systems before launch. Two-way text and web chat, and booking through AI assistants, are also on the roadmap. [Understand the scheduling setup](https://callinzo.com/integrations) Does an AI receptionist replace our front desk? Callinzo handles routine phone work so your staff can focus on patients at the counter, clinical judgment, and requests that need a person. It can transfer to available staff or create a callback task when no one is available. Refills, records, and clinical questions go to your team for review; the receptionist does not approve them. [See how Callinzo supports your staff](https://callinzo.com/for-clinics) How are urgent calls handled after hours? Callinzo follows specialty screening questions approved by your clinicians. Urgent answers page the on-call team with the call context. Unacknowledged pages follow your backup rules. Emergency language triggers instructions to contact emergency services. The receptionist does not diagnose or give medical advice; response times depend on your on-call team. [Review after-hours call handling](https://callinzo.com/after-hours) Which languages can patients use? The languages page lists the languages currently supported and those coming soon. If a patient requests an unsupported language, Callinzo explains which options are available. We confirm the languages and scripts your practice needs during onboarding. [Check current language availability](https://callinzo.com/languages) What do we need before going live? Bring your office hours, visit types, phone setup, scheduling rules, approved answers, and routing contacts. We configure the workflows together and place test calls. Launch follows validation of the phone connection, contact permissions, clinical approvals, and required agreements. [See the launch checklist](https://callinzo.com/how-it-works#before-you-forward)