Give incoming calls a next step.
Help patients book visits and get answers about office hours, services, and accepted insurance while your front desk is busy.
Your practice, in good hands.
AI receptionist for
specialty practices.
Callinzo handles incoming patient calls and outbound follow-ups, books visits, and routes urgent concerns to your team. During office hours and after close.
Inbound callsOutbound calls
Your number. Your workflows. Your team in control.
Incoming callWe’re here.
Outgoing callFollowing up.
CallinzoYour AI phone assistantVisit bookedA time that works.
Visit confirmedOne less call to make.
Your team, connected.
More care. Less phone work.
Take follow-ups off the to-do list.
Confirm upcoming visits, return requested calls, and offer earlier appointments to patients on your waitlist.
Keep people at the heart of care.
Bring in your staff when a patient needs a person. Route after-hours concerns through your approved on-call pathway.
How Callinzo handles
patient calls.
A patient calling in. An appointment to confirm. See how Callinzo moves the conversation forward.
Incoming call
When your patient calls.
Answer the question, book the visit, or bring the right person into the conversation.
An appointment changeCedar Clinic
Patient
Can I move my follow-up to Friday morning?
Callinzo AI assistant
There’s an opening at 10:30 with your provider. Would that work?
Patient
Yes, that’s perfect. Thank you!
Appointment rescheduled
The approved slot is booked on the practice’s configured schedule.
Today, booking uses the Callinzo dashboard schedule. Direct EHR booking is on the roadmap.
Keep your number. Cover overflow, after hours, or your main line.
We validate phone setup, data access, and practice approvals before live calls.
A medical answering service.
With more than a message to offer.
Scheduling, approved answers, after-hours escalation, and outbound follow-ups—connected to the work your team does every day.
Scheduling that follows your rules
Book, move, or cancel visits using your providers, appointment types, and available slots.
Purposeful outbound calls
Reach eligible patients for confirmations, requested callbacks, and waitlist openings.
Support after the office closes
Handle routine requests and send urgent concerns to your on-call team, with backup routing.
A smooth handoff to staff
Transfer to an available team member or create a callback task with the reason for the call.
Answers and requests, handled
Answer routine questions from your approved library. Route refill and records requests to staff for review.
A clear record of the next step
Review call summaries, outcomes, and follow-up tasks in one dashboard. See what needs your team’s attention.
How Callinzo compares.
Practices usually weigh three alternatives. Here is what each does with a call, and what Callinzo does instead.
A medical answering service
TheyTakes a message and relays it to your team.
CallinzoBooks the visit, screens with your clinicians' questions, and pages the on-call with the answers.
Callinzo vs an answering serviceA booking-only AI assistant
TheyBooks appointments, often priced per booking.
CallinzoAlso handles the calls that are not bookings: results, refills, post-op worries and the after-hours page.
Callinzo vs Zocdoc ZoAn AI suite with a scribe
TheyBundles a scribe, coding and a phone agent.
CallinzoDoes only the phone, completely, beside the scribe and billing you already use.
Callinzo vs DeepCuraYour EHR, your data, your agreement.
Connects to your EHR
Epic, athenahealth, eClinicalWorks, ModMed, AdvancedMD and others over FHIR R4. Set up and tested at onboarding; until then it books on the Callinzo schedule.
EHR integrationsA BAA for every practice
Signed at onboarding. Call audio and records stay with vendors covered by agreement.
Security and HIPAAUS data stays in the US
Records for US practices are stored and processed in US cloud regions. Every transcript read is logged.
Where data livesTested call by call
Test calls run against every release; we publish the pass rates by call type and specialty.
Read the results
A little more room for the human side of care.Support your staff.
Keep your standards.
Let Callinzo take on routine calls while your people handle the conversations that need their care and experience.
- Approved by your practiceAnswers, screening questions, and escalation paths are reviewed before launch.
- Clear boundaries on every callIdentity checks protect visit details. Clinical concerns go to your team.
- Visibility after the conversationCall summaries and follow-up tasks help your staff pick up where the call left off.
Built around your specialty.
Start with one of 17 specialty packs, then make the visit types, questions, and routing your own.
Start with the coverage
you need.
No setup fee. No annual contract. A monthly provider fee, plus the minutes you use.
Estimate your monthly costNights & weekends
Support when your office is closed.
$50per provider / month
Discuss after-hours coverageFull coverage
During office hours and after hours.
$100per provider / month
Discuss full coverageBoth plans: + $0.20 per handled minute. Outbound usage starts when the patient answers. Confirm workflow scope during onboarding.
Example: a practice with 3 providers on full coverage that handles 1,200 minutes a month pays 3 × $100 + 1,200 × $0.20 = $540 a month.
How an incoming call
becomes a next step.
Each conversation follows your practice’s approved information, scheduling rules, and escalation pathways.
See the complete call workflowWelcome the caller
Callinzo introduces itself as your practice’s AI assistant and asks how it can help.
Understand the request
Check identity before visit details, answer from approved information, and use clinician-approved screening when needed.
Book, route, or bring in your team
Schedule the visit, create a staff task, or page the on-call clinician. Record the outcome for your team.
AI receptionist questions,
answered.
Explore all questionsWhat is an AI receptionist for a medical practice?
An AI receptionist is a phone assistant that handles routine patient calls using a practice’s approved information and workflows. Callinzo answers questions, books or changes visits, creates staff tasks, and routes urgent concerns to the on-call team. It also makes approved outbound calls for confirmations, requested callbacks, and waitlist offers.
What an AI medical receptionist doesCan Callinzo answer calls and make outbound calls?
Yes. Your practice chooses which inbound and outbound workflows to activate. Before outbound calls, Callinzo checks contact permission, opt-outs, local calling hours, and attempt limits. Identity is verified before visit details are shared. Your staff can pause outbound campaigns.
See inbound and outbound examplesHow much does Callinzo cost?
Nights-and-weekends coverage costs $50 per provider per month. Full coverage costs $100 per provider per month. Both plans add $0.20 per handled minute, with no setup fee or annual contract. Outbound usage starts when the patient answers. Your final cost depends on provider count, coverage, and handled minutes.
Calculate your monthly costCan we keep our current phone number?
Yes. Patients can keep calling the number they know. During onboarding, we confirm your phone provider, forwarding options, and routing. You can start with overflow or after-hours coverage and expand once your team is ready.
Review the phone setup checklistDoes Callinzo book directly into our EHR?
Current bookings use the Callinzo dashboard schedule. Direct EHR booking and two-way scheduling are planned. We confirm your scheduling setup and how your team will work with its existing systems before launch. Two-way text and web chat, and booking through AI assistants, are also on the roadmap.
Understand the scheduling setupDoes an AI receptionist replace our front desk?
Callinzo handles routine phone work so your staff can focus on patients at the counter, clinical judgment, and requests that need a person. It can transfer to available staff or create a callback task when no one is available. Refills, records, and clinical questions go to your team for review; the receptionist does not approve them.
See how Callinzo supports your staffHow are urgent calls handled after hours?
Callinzo follows specialty screening questions approved by your clinicians. Urgent answers page the on-call team with the call context. Unacknowledged pages follow your backup rules. Emergency language triggers instructions to contact emergency services. The receptionist does not diagnose or give medical advice; response times depend on your on-call team.
Review after-hours call handlingWhich languages can patients use?
The languages page lists the languages currently supported and those coming soon. If a patient requests an unsupported language, Callinzo explains which options are available. We confirm the languages and scripts your practice needs during onboarding.
Check current language availabilityWhat do we need before going live?
Bring your office hours, visit types, phone setup, scheduling rules, approved answers, and routing contacts. We configure the workflows together and place test calls. Launch follows validation of the phone connection, contact permissions, clinical approvals, and required agreements.
See the launch checklist