Callinzo for hospitals and groups

One receptionist.
Every outpatient line.

Departments, sites and rosters under one dashboard, with roles, an audit trail and a bill per practice.

FOR HOSPITALS

Each practice is its own tenant. Nothing crosses between them.

The groupFour departments

One dashboard, four lines

Orthopedics

Post-op and spine forms live

Six providers, nights and weekends

Cardiology

Chest pain screens to on-call

Four providers, full coverage

Roles

Front desk, on-call, manager, reviewer

Second factor for staff, every transcript read logged

Reports per practice: pickup, outcomes, safety, cost per minute

Made for scale

Many lines, one standard.

What a group needs that a single practice does not.

A pack per department

Orthopedics, cardiology, neurology, surgery and ten more, each with its own visit types, routing rules and screening forms.

Capacity for your busiest hours

Configure and test concurrent-call capacity with admission controls and an agreed overflow route.

Outbound campaigns

Confirmations, reminders and check-in calls that verify identity before saying a word about the visit.

Roles, second factor, audit

Staff sign in by email code and a second factor. Roles see only what they need. Every transcript read is logged.

Escalation ladders

On-call, backup, then the practice contact, per department, with acknowledgement on the record.

Reports and the bill

Pickup, outcomes, safety, quality scores and the cost per handled minute, per practice, every day of the month.

How a group rolls out

Pilot one department. Then the rest.

  1. 01

    Pilot one line

    One department, its pack, its rota and its after-hours line for a month.

  2. 02

    Add the departments

    Each as its own practice with its own providers, forms and bill.

  3. 03

    Report across the group

    Pickup, outcomes and safety per practice, exported when you need them.

What a group gets

The controls, on every line.

  • A tenant per practice, with its own staff, forms, records and bill
  • Roles for front desk, on-call, manager and reviewer, with a second factor
  • An audit entry for every transcript read
  • Recording by consent, learning only after de-identification and written permission
  • A Business Associate Agreement at onboarding

Questions groups ask.

Is data shared between departments?

No. Each practice is its own tenant with its own staff, forms, records and bill.

How many calls at once?

Capacity is configured per deployment and phone carrier. Share your peak call volume during onboarding and test the limit, admission controls, and overflow route.

Do you sign a BAA?

A Business Associate Agreement is part of onboarding for every practice, and the deployment keeps call audio and records with providers covered by it.

Browse all questions and answers

Start with one department.

A month on one after-hours line shows what the rest would look like.