Each practice is its own tenant. Nothing crosses between them.
The groupFour departments
One dashboard, four lines
Orthopedics
Post-op and spine forms live
Six providers, nights and weekends
Cardiology
Chest pain screens to on-call
Four providers, full coverage
Roles
Front desk, on-call, manager, reviewer
Second factor for staff, every transcript read logged
Reports per practice: pickup, outcomes, safety, cost per minute
Made for scale
Many lines, one standard.
What a group needs that a single practice does not.
A pack per department
Orthopedics, cardiology, neurology, surgery and ten more, each with its own visit types, routing rules and screening forms.
Capacity for your busiest hours
Configure and test concurrent-call capacity with admission controls and an agreed overflow route.
Outbound campaigns
Confirmations, reminders and check-in calls that verify identity before saying a word about the visit.
Roles, second factor, audit
Staff sign in by email code and a second factor. Roles see only what they need. Every transcript read is logged.
Escalation ladders
On-call, backup, then the practice contact, per department, with acknowledgement on the record.
Reports and the bill
Pickup, outcomes, safety, quality scores and the cost per handled minute, per practice, every day of the month.
How a group rolls out
Pilot one department. Then the rest.
01
Pilot one line
One department, its pack, its rota and its after-hours line for a month.
02
Add the departments
Each as its own practice with its own providers, forms and bill.
03
Report across the group
Pickup, outcomes and safety per practice, exported when you need them.
What a group gets
The controls, on every line.
A tenant per practice, with its own staff, forms, records and bill
Roles for front desk, on-call, manager and reviewer, with a second factor
An audit entry for every transcript read
Recording by consent, learning only after de-identification and written permission
A Business Associate Agreement at onboarding
Questions groups ask.
Is data shared between departments?
No. Each practice is its own tenant with its own staff, forms, records and bill.
How many calls at once?
Capacity is configured per deployment and phone carrier. Share your peak call volume during onboarding and test the limit, admission controls, and overflow route.
Do you sign a BAA?
A Business Associate Agreement is part of onboarding for every practice, and the deployment keeps call audio and records with providers covered by it.