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What the unanswered calls cost.

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Calls a monthUse your phone system's report. The starting value is an illustration, not an industry average.Share that go unanswered%Rings out, voicemail, or abandoned on hold, as measured by your practice.Share of missed calls that wanted a visit%New patients, follow-ups and reschedules; the rest are questions, refills and results.Share that call back or are reached later%Include successful staff callbacks so recovered opportunities are not counted as lost.Average value of a visit$Collections per visit, or the first-year value of a new patient if you prefer.

Missed calls a month225

Visits lost a month63

Revenue lost a month$13,860

A year$166,320

Formula: calls × unanswered share × share wanting a visit × (1 − share reached later) × value of a visit. This estimates opportunity at risk, not guaranteed revenue. The inputs are illustrations; use your own measured numbers.

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