Routed to Dr. Brooks' team, never approved on the call
Every call with its summary, outcome and the minutes it cost
A confirmation, at once.
Sent by text at 7:42 PM.
What the receptionist handles
Every call, on the line and off it.
Built for independent and mid-size specialty practices: orthopedics, spine, neurosurgery, pain management, surgery and more, alongside the EHR you already run.
Every call answered, 24/7
No hold queue, no voicemail, no lunch-hour gap. The receptionist picks up on the first ring, at 10 AM on a Tuesday or 2 AM on a holiday, and takes the overflow when your front desk is already on the line.
Scheduling on your live schedule
Books, reschedules, cancels and confirms appointments with the right provider, the correct visit type and the scheduling rules your practice actually uses. Connected to your EHR through FHIR at onboarding.
Routine questions, resolved
Directions, hours, prep instructions and insurance participation, answered on the call from your approved answers and documented, instead of becoming a callback. Referral and records requests become tasks for the right person.
Escalation with judgment
Clinically urgent calls reach your on-call clinician by text with a secure summary link after hours, or your in-office staff during the day. Everything else is routed as a task to the right team member.
On clinical decisions: the receptionist's role is strictly operational. It captures what the patient needs and routes it through your practice's own protocols. It never gives medical advice, never approves a refill, and never decides what is clinically appropriate. That stays with your team.
How it fits your clinic
Start after hours. Move the main line when ready.
01
Map your practice
Providers, hours, visit types and rules, the answers to common questions, and the specialty pack for your clinic.
02
Forward the line
Keep your number. Test forwarding for the agreed coverage window after your team approves the setup and handoffs.
03
Run the desk from the dashboard
Tasks to claim, calls with summaries, escalations to acknowledge, reports, and the bill line by line.
Pricing
$100 per provider, plus $0.20 a minute.
A flat platform fee per provider per month, on full coverage or the nights-and-weekends plan, and $0.20 for each minute of coverage. No setup fee. The meter only runs on calls actually handled.
No per-call fee, no night or weekend surcharge, no annual contract.
$100
per provider a month, then $0.20 a minute of coverage
No setup fee: onboarding done with you in a day
Every call, every hour, on full coverage
$50 per provider on nights and weekends
The meter runs only on handled calls
Questions practice managers ask.
Does it book into my EHR?
It books on the schedule it is given. Without an EHR connection that is the schedule kept in the dashboard, which your staff can run from day one. A FHIR connection to your EHR is set up at onboarding and proven against your sandbox first.
Do I need a new number?
No. Forward the number you have, after hours or always. A dedicated line is available if you want one.
What do my staff do?
Claim and resolve tasks, approve the screening forms, acknowledge escalations, and keep the counter. Roles decide who sees what.
How long does setup take?
Setup includes providers, hours, approved answers, and tested forwarding. Launch timing depends on approvals and any integration work. Screening forms require clinician approval.