New visits and reschedules
Books, moves, cancels and confirms on your real providers, visit types and rules, and reads the booking back before it is made.
Spanish-speaking answering service
Spanish-speaking medical answering service
Callinzo answers your practice's line in English and Spanish, on the same number, with no “press 2 for Spanish”. It hears the caller's language in the first words, books, screens with your clinicians' approved Spanish wording, and pages your on-call. Spanish costs nothing extra.
2Languages live on one line: English and Spanish, picked from the caller's first words
$0Surcharge for Spanish. Every live language is in the per-provider price
24/7Spanish coverage in office hours, after close, weekends and holidays
What a caller hears
The first ten seconds, in Spanish.
A caller who starts in Spanish hears the practice's greeting in Spanish, with the assistant saying plainly that it is an AI. These are the receptionist's own lines.
- Receptionist
Buenas noches, gracias por llamar a Cedar Clinic. Le habla Sofía, la asistente de inteligencia artificial del consultorio. ¿En qué le puedo ayudar?
Good evening, thank you for calling Cedar Clinic. This is Sofía, the practice's AI assistant. How can I help you?
- Receptionist, screening
Antes de buscar un horario, necesito hacerle unas preguntas rápidas de seguridad. Con sí o no es suficiente.
Before I look for a time, I need to ask a few quick safety questions. Yes or no is enough.
- Receptionist, emergency words
Si esto es una emergencia, por favor cuelgue y llame al 911 o vaya a la sala de emergencias más cercana ahora mismo. También estoy avisando al médico de guardia.
If this is an emergency, please hang up and call 911 or go to the nearest emergency room now. I am also alerting the on-call doctor.
How a Spanish call goes
Same line, same rules, the caller's language.
- 01
The caller speaks Spanish
The receptionist recognises Spanish from the first words and answers in Spanish. If the caller switches language mid-call, it switches too.
- 02
Identity, the same way
Name, date of birth and a callback number, matched to your patient list before anything about a visit is said.
- 03
Screened in approved Spanish
Concerns are screened with your clinicians' yes-or-no questions in their approved Spanish wording. Questions are never translated on the fly.
- 04
Booked, routed or paged
Routine calls are booked on your schedule; refills and records become tasks; red flags page the on-call with a secure link. Your staff see every call and its outcome in the dashboard.
What it handles in Spanish
Everything it does in English.
Urgent-call screening
Post-op, spine, chest, pregnancy and the child with a fever: the same specialty forms, in the Spanish wording your clinicians approved.
After-hours paging
A red flag at 2 a.m. pages the on-call with a secure link to the answers, then the backup if nobody acknowledges.
Refills, records, questions
Routed to the right person as tasks. It never approves a refill, and it answers practice questions only from your approved answers.
A person when asked
“Quiero hablar con una persona” is transferred to the front desk during hours, or becomes a message for the morning.
No medical advice
Strictly operational in both languages: it never diagnoses, and emergency words stop the call with 911 instructions.
Side by side
Against the usual ways to cover Spanish.
| Feature | Callinzo | Bilingual answering service | “Press 2” phone menu | English-only service |
|---|---|---|---|---|
| How Spanish callers are reached | On the same line, from the first words | A bilingual agent, when one is on shift | A menu option, then a queue or voicemail | Often a message or a callback |
| Who decides what is said | Your approved answers and Spanish screening wording | The service's script and the agent | A recorded menu | The service's script |
| Books the visit | Yes, on your schedule | Some services; verify integration | No | Some services; verify integration |
| Screens urgent calls | Your clinicians' questions, then pages the on-call | Depends on the agreed protocol | No | Depends on the agreed protocol |
| Price for Spanish | Included: $0.20 a handled minute in either language | Ask about a bilingual surcharge or minimums | Your phone system's cost | n/a |
| Hours | Full or after-hours coverage, 24/7 | Per contract | Any hour, menu only | Per contract |
Human services vary. Ask each provider to demonstrate a Spanish booking, a Spanish request for a person and a Spanish urgent handoff before you sign.
Language access
Help on the phone, not an interpreter.
More than 40 million people in the United States speak Spanish at home, according to the Census Bureau's American Community Survey. Practices that receive federal funds also have language-access duties under Section 1557 of the Affordable Care Act. The receptionist answers, books and routes in Spanish. It is not a medical interpreter and does not replace one for clinical conversations; your practice's language-access plan still applies.
Every language, live and coming soonHear an after-hours call in another languageCallinzo en español
Asked about the Spanish line.
Does Spanish cost extra?
No. Every live language is included in the per-provider price ($100 a month on full coverage, $50 on nights and weekends) and the same $0.20 a handled minute. No bilingual surcharge and no setup fee.
How does it know the caller speaks Spanish?
From the caller's first words. There is no menu to press. If the caller switches language mid-call, the receptionist switches too, and a caller can simply ask for English or Spanish.
Who approves what it says in Spanish?
Your practice. The screening questions carry an approved Spanish wording alongside the English, and answers to practice questions come from your approved library. Nothing is translated on the fly.
What happens with an urgent call in Spanish?
The same as in English: red-flag answers page the on-call clinician with a secure link to the summary, and emergency words stop the screening with 911 instructions while the on-call is alerted.
Is it a medical interpreter?
No. It handles the phone work in Spanish: booking, routing, screening and paging. Clinical conversations still need your practice's interpreter services.
What about other languages?
English and Spanish are live. Hindi and Hinglish are coming soon. A caller who asks for a language that is not live yet hears which ones are available today.
Hear it answer in Spanish.
Book a demo and we will call a sample practice in Spanish while you listen.