Radiology · Tuesday, 3:30 p.m.
A scan booked with the prep questions asked
An MRI is booked only after the safety questions the imaging center approved are asked; a pacemaker answer would have routed the call to the technologist instead.
Scripted example from the test suite the receptionist is checked with, using its real lines. The caller, the names and the numbers are invented; the practice is the sample practice.
The call.
- Receptionist
Thanks for calling Cedar Imaging. I'm the center's AI assistant. I can book or move a scan, confirm an appointment, take a records request, answer questions about preparing for a scan, or get you to a person. What would you like to do?
- Caller
My doctor ordered an MRI of my knee. I'd like to book it.
- Receptionist
Happy to. Could I have your first and last name?
- Caller
Tomás Herrera.
- Receptionist
Thank you, Tomás. And your date of birth?
- Caller
January thirtieth, nineteen ninety-two.
- Receptionist
Before I book an MRI, a few safety questions the center asks everyone. Do you have a pacemaker, a defibrillator, or any metal implant?
- Caller
No, none of those.
- Receptionist
Any chance of pregnancy, or trouble with small spaces?
- Caller
No and no.
- Receptionist
Thank you. For a knee MRI there's Thursday at 7:20 in the morning or Saturday at 11:00. Which works?
- Caller
Saturday at eleven.
- Receptionist
Okay, that's an MRI of the knee on Saturday the eleventh at 11:00 a.m. Should I book it?
- Caller
Yes.
- Receptionist
You're all set: knee MRI on Saturday the eleventh at 11:00 a.m. I'll text a confirmation and the preparation instructions to this number: arrive fifteen minutes early, wear clothes without metal, and bring the order and your insurance card. Anything else?
- Caller
That's all, thanks.
- Receptionist
Thank you, Tomás. See you Saturday.
What the practice saw.
- Scan booked on the Saturday MRI slot; the safety answers are stored with the booking for the technologist.
- Prep instructions texted, word for word as the center approved them.
- Had the caller said 'pacemaker', the receptionist would have stopped booking and made a task for the technologist to call.