General practice · Thursday, 10:15 a.m.
Someone who just wants a person
A caller asks for a human; the receptionist says who it is, does not argue, and connects the front desk.
PersonTransferred to the front desk0 min 35 s
Scripted example from the test suite the receptionist is checked with, using its real lines. The caller, the names and the numbers are invented; the practice is the sample practice.
The call.
- Receptionist
Thanks for calling Cedar Clinic. I'm the practice's AI assistant. I can book a new visit, move or confirm an appointment, take a refill or records request, answer questions about the office, or get you to a person. What would you like to do?
- Caller
Is this a real person? I'd rather talk to a real person.
- Receptionist
No, I'm the practice's AI assistant. Of course. One moment while I connect you to the front desk.
- Caller
Thanks.
- Receptionist
Connecting you now.
What the practice saw.
- Warm transfer to the front-desk line at 10:15 a.m.; the desk answered on the second ring.
- If nobody had answered within 30 seconds, the receptionist would have offered a callback and left a task with the caller's number.
- The call is counted as handled: 35 seconds, 12 cents.